Reference

Terms and Conditions That Govern Your f62 Account

These terms set out the rules under which your f62 account operates — from how you fund your wallet via UPI, Paytm, or PhonePe to how withdrawals are…

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-region jurisdictionUpdated and enforceableContact us for any query
f62 Terms and Conditions That Govern Your f62 Account
REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not align with what…

Live Chat Start a live chat session from any page on f62.
Email Support Send a detailed message to our support address if your query involves documentation, withdrawal…
Help Centre Our help centre contains the current version of these terms alongside plain-language summaries of…
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

We apply specific security and data practices to every account on f62. The six areas below explain how your information is stored, how long we keep it, and…

Data Storage

Account details, transaction records, and session logs are stored on encrypted servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used.

Account Security

Two-factor authentication is available on every f62 account. We strongly encourage you to enable it.

Data Retention

We retain transaction and account data for the period required under applicable law in your jurisdiction.

Your Rights

You may request a copy of the personal data we hold on you, ask us to correct inaccurate records, or…

Dispute Resolution

If you disagree with a decision made under these terms — a voided wager, a delayed withdrawal, or an account…

Frequently Asked Questions About These Terms

These questions cover the situations account holders most commonly raise about how these terms work in practice — from what counts as acceptance to how to challenge a decision made under them.

These terms take effect the moment you complete account registration on f62. Using any feature of the platform — including depositing via UPI or PhonePe — confirms that you have read and accepted the current version in full.

We notify account holders of material changes via email and by posting a notice on the f62 homepage. The date of the most recent update is shown at the bottom of the terms page so you can check at any time.

Yes. We reserve the right to restrict or close an account if we detect a breach of these terms, suspected fraudulent activity, or if continued access would conflict with applicable local law in your region.

If your account is closed for reasons not related to a breach, any verified balance will be returned to your registered Paytm or UPI account within the timeframe set out in the withdrawal section of these terms.

Email our support team with your registered account details and specify that you are making a data access request. We will verify your identity and send a copy of the data we hold on you within the period required by law.

Yes. Certain features and payment rails are available only where local law permits. The terms note where regional restrictions apply, and our support team can clarify which provisions are relevant to your state or territory.

Raise a formal dispute by emailing our support team with your account ID and a clear description of the decision you are challenging. We will assign a case reference and provide a written response within five business days.