Reference

Everything You Want to Know About f62

Q: How long does a UPI deposit take to appear in my f62 wallet?

Under normal network conditions, UPI deposits reflect in your wallet within seconds of payment confirmation. If your wallet balance has not updated after two minutes, check your UPI app for a transaction reference and contact live chat with that reference number.

Q: What documents do I need to complete withdrawal verification?

A government-issued photo ID and a proof of payment method — such as a screenshot of your UPI or Paytm account showing your registered name — are the standard documents. Once both are approved, withdrawals process within the published window shown in your account.

Q: Can I access all games, including Kabaddi Crash and Baccarat, from my mobile browser?

Yes, the full lobby including Kabaddi Crash, live Baccarat tables and Fishing God loads on current Android and iOS browsers. Keep your browser updated for the smoothest load times. A dedicated app is available for download if you prefer a native experience.

Q: Why is a game showing as unavailable in my region?

Some titles are restricted based on where local law permits access. If a game is greyed out for your account, it means it is not available in your current region under applicable local regulations. The rest of the lobby remains fully accessible from your account.

Q: How do I reset my password if I have been locked out of my account?

From the login screen, tap 'Forgot Password' and enter your registered mobile number. An OTP is sent to that number to verify your identity. If you no longer have access to the registered number, email support with your account ID and a valid photo ID to start a manual reset.

Q: Is there a minimum or maximum amount for a single withdrawal?

Withdrawal limits are visible in the cashier section of your account once you are logged in. The amounts depend on your account verification level. Completing full identity verification generally increases your withdrawal ceiling — the FAQ in the cashier section shows the current tier breakdown.

Q: How do I contact f62 support if I cannot find the answer in this FAQ?

Three channels are available: live chat from your account dashboard for real-time help, email for detailed disputes or document submissions, and the in-account help centre for self-service articles. Live chat is available around the clock and connects you to an agent without a bot-only queue.

We have gathered the questions our India account holders ask most — covering deposits via UPI, Paytm and PhonePe, withdrawal timelines, game access, account security and more.

Account SetupUPI & Paytm DepositsWithdrawal ProcessGame AccessAccount Security

Explore the Lobby Read FAQ

How Our FAQ Works for You

This FAQ page exists so you can resolve most account questions without waiting for a support agent. We have organised answers by the topics you ask about most — deposits, withdrawals, game eligibility, verification, and account settings. Each answer reflects how the platform actually works: for example, UPI and Paytm deposits typically reflect in your wallet within seconds, while withdrawals go through

a standard verification check before funds move. Where access or eligibility depends on local law, we say so clearly. If your specific question is not here, our live chat and email support channels are always available.

UPI
Paytm
PhonePe
Google Pay

THREE THINGS TO KNOW

What the FAQ Covers at f62

Our FAQ is split into three areas that matter most to you: how money moves in and out of your account, how game access works across device types…

Deposits and Withdrawals

Lobby and Game Access

Policy and Verification

Open Your Account Explore the Lobby

FAQ BY THE NUMBERS

Our FAQ in Four Facts

FAQ topics covered

Support channels linked

<1 min

Typical UPI deposit reflection

24/7

Live chat availability

STILL NEED HELP

Reach Us When the FAQ Falls Short

Most questions get answered on this page, but if you need a human response, three direct channels connect you to the f62 support team.

WHY ANSWERS HERE MATTER

How We Keep Our FAQ Accurate

A FAQ page is only useful if the answers are current and written by people who actually operate the platform.

Written by the Operations Team

Every FAQ answer is drafted and reviewed by the same team that manages daily platform operations — not generated from…

Payment Details Verified

Deposit and withdrawal answers are cross-checked against our live payment gateway logs so timing estimates reflect what India account holders…

Region-Specific Framing

Access and eligibility answers note clearly when something depends on local law and is available only where local law permits…

Game Accuracy

FAQ answers about titles like Fish Catch, Football Strike and Bingo are matched against our current lobby catalogue, so you…

Security Steps Confirmed

Account-security FAQ answers, including two-factor setup and password reset flows, are tested against live account journeys before each update so…

Regular Review Cycle

We audit this FAQ on a scheduled cycle and after every major platform update.

When to Use the FAQ and When to Chat

Knowing which channel to use saves you time. The FAQ handles standard how-to questions instantly.

Deposit not reflecting	Check the FAQ first for the standard UPI clearing window; if your deposit is outside that window, take it to live chat with your transaction reference.
How to start a withdrawal	The FAQ walks through every withdrawal step in order, including what verification documents are needed and where to upload them in your account.
Game not loading on mobile	The FAQ covers the most common fixes — cache clear, browser version, app update. If none of them work, live chat can check your account's device permissions directly.
Resetting your password	The FAQ gives the exact reset flow from the login screen. For locked accounts after multiple failed attempts, email support can verify your identity and restore access.
Checking promotion eligibility	The FAQ explains how eligibility criteria work in general. For a specific promotion currently running on your account, live chat has your wallet record and can confirm in real time.
Updating your mobile number	Step-by-step in the FAQ under account settings. Because a number change triggers an identity check, the final approval step is handled by the support team, not automated.
Understanding session timeout	The FAQ explains our automatic session policy and how to adjust idle timeout settings. It is a self-service setting — no chat required.

Six Things That Shape the f62 Experience

These are the concrete elements that define what you get when you open an account — not abstract brand values, but real features you encounter from…

Live Baccarat Tables

Our live Baccarat rooms stream from real studios with multiple table speeds. You can switch between standard and speed tables without leaving the live casino section of your account.

Kabaddi Crash and Local Titles

Kabaddi Crash sits alongside international crash games so India account holders have a title built around a sport they already follow. Football Strike and Fish Catch round out the category.

Instant UPI Deposits

Deposits via UPI, Paytm and PhonePe post to your wallet in under a minute under normal network conditions. No extra steps, no third-party redirect that adds unnecessary delay.

Mobile-First Lobby

Every game in the lobby — from Fishing God to Gates of Olympus — loads on a current Android or iOS browser without a separate download unless you choose the app for convenience.

Transparent Withdrawal Flow

Withdrawal requests go through a single verification check. Once documents are confirmed on file, most payouts process within the window we publish in the FAQ and your account notifications.

Two-Factor Account Security

Your account is protected by OTP verification on every login from a new device. The FAQ explains how to enrol, how to recover access if you change numbers, and how to audit login history.

Answers to What You Ask Most

These are the questions India account holders send most often. We have answered each one the way the platform actually works — no vague language, just the specific steps and timelines you need.