Reference

How f62 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data f62 collects when you open an account, make deposits via UPI or Paytm, or contact our support team —…

Data collected only as neededUPI & Paytm transaction records protectedRight to access your data anytimeRetention periods clearly statedContact us to request changes
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f62 How f62 Handles Your Personal Data
DATA ENQUIRY CHANNELS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold, our privacy team is reachable through three direct channels.

Email Privacy Team Send your data access or deletion request to our dedicated privacy address.
Live Chat Support Raise a privacy query through the live chat widget inside your account dashboard.
In-Account Request Form Use the Data Request form under Account Settings to submit a structured privacy enquiry…
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at f62

We apply layered security measures to every piece of personal data we hold — from the moment you enter your name and phone number to complete account registration…

Data We Collect

We collect name, contact details, date of birth, government-issued ID for verification, and payment identifiers such as your UPI VPA…

How We Use Cookies

Our site uses session cookies to keep you logged in and analytics cookies to understand which pages load slowly on…

Account Security Measures

Passwords are stored as salted hashes. We support two-factor authentication via SMS OTP for Indian mobile numbers.

Retention Periods

Active account data is held for the duration your account remains open.

Third-Party Data Sharing

We share data only with payment processors (such as the gateway that routes your UPI or Paytm transaction), identity verification…

How to Request Changes

You can request a copy of all data we hold, ask us to correct inaccurate details, or ask us to…

Common Questions About Your Privacy at f62

Below are the questions our account holders ask most often about how we collect, hold and process personal data. If your question is not answered here, reach us directly through the channels listed above.

We collect your full name, email address, mobile number, date of birth and government-issued ID. We also record the payment identifier you use — such as your UPI VPA or Paytm mobile number — so withdrawals can be routed back to the correct account.

We share data only with the payment gateway handling your UPI, Paytm or PhonePe transaction, our identity verification partner, and fraud-prevention services. No data is sold or shared with advertisers, and every partner is bound by a data-processing agreement.

Transaction records are kept for the period required under applicable financial regulations where your account is registered. After account closure, non-transactional data such as support chat logs is deleted within 90 days, and we notify you when deletion is complete.

Yes. Submit a data access request through the in-account form under Account Settings or via live chat. Because your identity is already verified when you are logged in, we can locate and package your data file without asking for additional documents.

Use the Data Request form in Account Settings or contact our privacy team by email. We confirm receipt within 24 hours. Deletion is completed within seven working days, subject to any retention obligations under applicable financial regulations in your jurisdiction.

Payment identifiers such as your UPI VPA or Paytm number are passed to the payment gateway over an encrypted connection and are not stored on our application servers. We receive only a transaction reference and status confirmation after each deposit or withdrawal.

We use session cookies to maintain your login state and analytics cookies to monitor page performance on mobile. You can turn off analytics cookies from the cookie preferences panel. Session cookies are required for the logged-in experience and cannot be disabled without affecting access.

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